Refund Policy

This Refund Policy explains how refunds are handled for eSimAnytime purchases. By placing an order, you agree to the terms below.

Refunds may be considered for accidental duplicate purchases, technical issues that prevent activation, or other cases approved by support.

Only eSIMs that have not been activated are eligible for a refund.

Activated eSIMs are non-refundable, even if they are unused or partially used.

Refunds are generally not available for plans that have been activated, partially used, or expired.

We do not refund to your original payment source (such as a bank account, card, or payment provider).

Approved refunds are issued as wallet credit to the same eSimAnytime account used for purchase.

Wallet credits can be applied to future eSimAnytime purchases.

Wallet credits are non-transferable and can only be used by the account that received them.

Contact our support team at [email protected] with your order ID, the device used, and a brief description of the issue.

We may request additional details to verify eligibility and troubleshoot the problem.

Once approved, wallet credit will be applied to your account and will be visible in your wallet balance.

If you have questions about this policy, contact us at [email protected].