FAQs about eSIM

Getting a eSimAnytime eSIM is simple! Download our app from the App Store or Google Play, create an account, choose your destination, select a data plan, and complete the purchase. You'll receive a QR code instantly which you can scan to install your eSIM.

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It's built into your device and can be programmed with different carrier profiles.

Most newer smartphones support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, and many other devices. Check our compatibility page for a full list of supported devices.

The easiest way is to download our app - you'll receive a notification if your device isn't compatible. You can also check if your phone is carrier unlocked by going to Settings > General > About > Carrier Lock. If it shows 'No SIM Restrictions', your phone is unlocked and ready for eSIM.

We recommend installing your eSIM on the day of departure. This allows you to get connected immediately upon arrival at your destination. Make sure you have a stable internet connection during the activation process.

Consider your travel destination and data needs. For single country trips, a regional plan works best. For multi-country trips within a continent, choose a continental plan. For global travelers, our worldwide plans offer the best value and convenience.

eSIM is perfect for international travelers who want to avoid high roaming fees, business professionals who need reliable connectivity abroad, digital nomads who frequently change locations, and anyone who wants a backup data plan without carrying multiple SIM cards.

eSIM activation is instant! Once you purchase a plan and scan the QR code, your eSIM will be activated within minutes. You can even set it up before your trip so you're connected the moment you land.

Yes! Most eSIM-compatible devices can store multiple eSIM profiles. This allows you to have different plans for different destinations. However, you can typically only have one eSIM active at a time alongside your physical SIM.

Yes, you can use your phone's hotspot feature to share your eSIM data connection with other devices like laptops or tablets. This is a great way to keep all your devices connected while traveling.

Open the eSimAnytime app and navigate to 'eSIM' section. Find your purchased eSIM and tap 'Activate eSIM'. Follow the on-screen instructions: choose 'Secondary' label, select options for 'Default Line' and 'iMessage & FaceTime', then set the eSIM for 'Cellular data'. The process takes about 2 minutes.

Open the eSimAnytime app and go to the 'eSIM' section. Find the eSIM you want to install and tap 'Activate eSIM'. The installation typically takes about 2 minutes. Ensure you have a stable internet connection throughout the process.

If you ordered via our web portal, log in and navigate to 'My Account' > 'Order'. Click 'Download QR code' for your eSIM. Use your phone's camera to scan the QR code and follow the installation prompts. The QR code will also be sent to your email for future reference.

Only eSIM plans with a 'Top up' tag can be recharged. Once your eSIM is activated, you'll see a 'Top up' button on your order card. Tap it to choose from available top-up options based on your needs. Top-ups are activated immediately after purchase.

You can transfer your eSIM to a new device only before activation. Once the eSIM has been activated and installed on a device, it cannot be transferred to another device. Plan ahead if you're getting a new phone!

If your plan includes calls & texts, find your number on iPhone by going to Settings > Cellular > Default Voice Line. On Android, go to Settings > Network > SIM Manager. Your eSIM number will be displayed there.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and various local payment methods depending on your region. All transactions are secured with industry-standard encryption.

Unused eSIM plans can be refunded within 30 days of purchase. Once an eSIM has been installed or activated, it cannot be refunded. Data top-ups are non-refundable as they're activated immediately upon purchase. Contact our support team for refund requests.

To change your account email, log in to your account, go to 'Profile Settings', and select 'Change Email'. You'll need to verify both your old and new email addresses for security purposes. Contact support if you no longer have access to your old email.

You can request account deletion through the app or website under 'Account Settings'. Please note that any unused eSIM plans or credits will be forfeited. Account deletion is permanent and cannot be undone. Allow up to 48 hours for processing.

Your complete order history is available in the app under 'My Account' > 'Orders' or on our website when logged in. You can view plan details, activation status, data usage, and download QR codes for any purchased eSIM.

First, ensure your eSIM is set as the primary data line in your phone settings. Check that data roaming is enabled. Restart your device and wait a few minutes. If issues persist, try manually selecting a network operator. Make sure you're in a covered area for your plan.

Slow speeds can occur due to network congestion in busy areas, being far from cell towers, or reaching data speed limits on some plans. Try moving to a different location, restarting your device, or switching to a different network operator if available.

Ensure you have a stable WiFi or mobile data connection during activation. Check that you're scanning the correct QR code and that it hasn't been previously used. Restart your device and try again. If the issue persists, contact our support team with your order details.

Not all plans include voice calling - check if your plan supports calls & texts. Ensure your eSIM is set as the default voice line in settings. Verify that data roaming is enabled. Some regions may have carrier restrictions on voice services.

Check that mobile data is enabled for your eSIM line. Verify data roaming is turned on in your device settings. Make sure APN settings are configured correctly (our app usually sets these automatically). Try restarting your device or re-selecting the network manually.

You can reach our support team 24/7 via email at [email protected], through the in-app chat feature, or via our website's live chat. For urgent issues, we recommend using the in-app chat for the fastest response times.